IQOS and HEETS FAQ’s
IQOS is a revolutionary device that heats tobacco instead of burning it. Through this heating process IQOS produces tobacco vapour, allowing you to experience the true taste of tobacco with no smoke, no ash, and less smell.
The IQOS system heats the tobacco stick to below 350 °C producing a tobacco vapour. In comparison, a cigarette burns tobacco at temperatures over 800 °C producing smoke.
In order to experience the taste of tobacco without burning it, you must remove your IQOS Holder from the Pocket Charger and insert a HEETS tobacco stick. Then press and hold the button for a few seconds, until the LED light stops flashing, it is then ready to use. The experience will last around 6 minutes or 14 puffs – similar to the duration of cigarette.
IQOS does not burn tobacco and, therefore, does not generate smoke or second-hand smoke. Instead IQOS generates tobacco vapour which is very different from cigarette smoke. IQOS is not risk free. The best way to reduce tobacco related health risks is to quit tobacco use altogether.
No. You should only use our patented “HEETS” tobacco sticks in IQOS. Cigarettes or any other products cannot be used with the IQOS Kit.
No. IQOS is not an electronic cigarette. E-cigarettes create a vapour from a liquid containing nicotine. IQOS creates vapour from the HEETS tobacco stick, which contain real tobacco.
Yes. Nicotine is naturally present in the tobacco used in HEETS and nicotine is addictive. Whilst nicotine is addictive and not risk free it is not the primary cause of smoking related disease.
“Tar” refers to the amount of cigarette smoke condensate excluding nicotine and water produced by cigarettes when they burn. The vapour generated by IQOS results from heating and not burning and is fundamentally different from smoke and should not be classified as “tar”. The level of nicotine in the vapour of the specially designed tobacco sticks is on average 0.5 mg for each variant. This information is not printed on the pack because HEETS are not cigarettes.
If used as set out in the user’s guide, you will only need to replace components once the IQOS Holder battery or Pocket Charger is worn out. The IQOS Holder and Pocket Charger are designed and tested to last approximately 12 Months/7300 cycles (whichever comes first). A cycle represents each charge of the holder or charger.
It is normal to sometimes see a little bit of vapour coming out of the Holder when the pre-heat process has been started. You may also see a little bit of vapour coming out of the Pocket Charger when the electronic cleaning process is initiated.
No, the Pocket Charger does not require a full charge to work, if the pocket charger is fully charged you may use the holder for up to 20 times.
It takes about 90 minutes to fully charge the IQOS Pocket Charger from an electrical outlet.
Use of IQOS in public place is at the discretion of the venue owner, as with other vaping products. Consumers should respect the rules of any premises they are in and exercise common sense with respect to where and around whom they use these products, and in particular use responsibly around non-smokers and minors.
The composition of the vapour of these products is significantly different than cigarette smoke but, ultimately, a decision on their use in indoor public places will have to be made by the relevant authorities.
The HEETS tobacco sticks are designed specifically for IQOS and its length is optimal to be used by the IQOS Holder. The average experience duration is about the same as smoking a conventional cigarette. You must not put other types of tobacco in the IQOS Holder.
HEETS tobacco sticks taste different to cigarettes because the tobacco is heated rather than burned. By heating tobacco the true taste of tobacco is released. Tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.
HEETS tobacco sticks are designed for the same length of time and number of puffs as a cigarette. This is approximately 14 puffs or 6 minutes.
Our filters are not biodegradable. We recommend discarding HEETS in an appropriate manner in order to preserve the environment.
The amounts are the same as for conventional cigarettes and are subject to the laws of each country.
The polymeric filter film is made from polylactic acid, one of the most widely used bio-polymers in the world derived from sugarcane or starch. When the HEETS tobacco stick is consumed, the filter film becomes harder, which is a normal reaction due to the temperature of the tobacco vapour that passes through the filter. In addition, the transfer of tobacco vapour into the filter may cause a change in the colour of the filter film, which is perfectly normal.
Gusto Mini and Nic. Salts FAQ’s
The real question is whether nicotine salts are any less safe than regular nicotine and the answer to date seems to be that it is no more dangerous than regular nicotine. Because of the strength of the nicotine available as a nic salt people tend to “vape” less to get the nicotine high that smokers crave.
We are a site aimed at people trying to quit traditional smoking as opposed to those that already vape and are well catered for. The two main reasons people try and fail vaping as a switch method from traditional smoking are because firstly they don’t feel that the strength of the nicotine satisfies the craving and the delivery systems are cumbersome and complex and can be daunting. Our products aim to solve those two issues directly. Giving a high level of nicotine in a zero fuss system.
Please visit our support section where you will find all the assistance you need in setting up and using your system.
Each 2ml pod contains 20mg of nicotine. Under the Tobacco and related products regulations 2016 (TRPR)and Tobacco products directive (TPD) this is the maximum pod size allowed and the maximum nicotine allowed(20mg/ml)
For an average smoker it is easily possible to get three days use out of a single pod but of course it depends on how heavily you use the product.
As mentioned above we do not see ourselves as a vaping website but as a site that can help people transition from traditional cigarette smoking and as such we only sell tobacco and menthol flavours.
We want you to transition from traditional smoking and as such if for any reason you are unhappy with the experience of using the product just return it within 30 days and we will refund you the price of the product (please note as the pods are classed as consumables they cannot be refunded). We do ask though that you give the product a chance to work. It is different from traditional smoking and does take a short time to get used to.
We’ve got some great instructional videos on how to setup and use your Gusto Mini device with Nic. Salt pods. We’re also on the phone and available via online chat to help make sure you are totally comfortable using your device.